Basic EAP workflow steps include which sequence?

Basic EAP workflow steps include which sequence?

• A. Initial contact; Auxiliary EAP services and/or EAP assessment; Continue EAP sessions or refer to non-EAP helping resources; Follow up
• B. Follow up; Initial contact; Continue EAP sessions or refer to non-EAP resources; EAP assessment
• C. Initial contact; Continue EAP sessions; Follow up; Auxiliary EAP services
• D. Auxiliary EAP services; Initial contact; EAP assessment; Follow up

Answer: (A)

Starting with reaching out to the employee and gathering basic intake information is essential because it begins the helping process and identifies urgency and needs. Right after that initial contact, conducting an assessment and offering the appropriate EAP services sets the course for care. Assessing early helps determine whether short-term counseling, specific interventions, or referrals to additional resources are needed, and auxiliary EAP services can support this step by providing crisis help, manager consultations, or resource connections as appropriate. From there, you continue with the actual services—proceeding with EAP sessions or referring to non-EAP resources based on what the assessment indicates—and then you perform follow-up to monitor progress, confirm resolution of the issue, and decide if further assistance is needed. This sequence ensures timely access, accurate matching of services to need, ongoing support, and closure.

Starting with reaching out to the employee and gathering basic intake information is essential because it begins the helping process and identifies urgency and needs. Right after that initial contact, conducting an assessment and offering the appropriate EAP services sets the course for care. Assessing early helps determine whether short-term counseling, specific interventions, or referrals to additional resources are needed, and auxiliary EAP services can support this step by providing crisis help, manager consultations, or resource connections as appropriate. From there, you continue with the actual services—proceeding with EAP sessions or referring to non-EAP resources based on what the assessment indicates—and then you perform follow-up to monitor progress, confirm resolution of the issue, and decide if further assistance is needed. This sequence ensures timely access, accurate matching of services to need, ongoing support, and closure.