In the basic EAP workflow initial contact, which statement best describes what happens after information is gathered and triage is performed?

In the basic EAP workflow initial contact, which statement best describes what happens after information is gathered and triage is performed?

• A. Screening and Brief Intervention are done and a recommendation is made for in-depth assessment or immediate transfer to ancillary services.
• B. The case is closed without action.
• C. The employee is asked to contact HR directly for further assistance.
• D. The EAP only records data and does not act.

Answer: (A)

After information is gathered and triage is performed, the next step in the basic EAP workflow is to conduct Screening and Brief Intervention and then decide on the appropriate next action. Screening and Brief Intervention provides a quick, evidence-based check of risk and readiness, offers feedback and guidance, and helps motivate the employee toward help. Based on the findings, a recommendation is made for either an in-depth assessment or an immediate transfer to appropriate ancillary services if urgent needs or safety concerns are present. This approach ensures that employees receive timely, suitable support rather than being left without action, and it moves beyond simply recording data or closing the case.

After information is gathered and triage is performed, the next step in the basic EAP workflow is to conduct Screening and Brief Intervention and then decide on the appropriate next action. Screening and Brief Intervention provides a quick, evidence-based check of risk and readiness, offers feedback and guidance, and helps motivate the employee toward help. Based on the findings, a recommendation is made for either an in-depth assessment or an immediate transfer to appropriate ancillary services if urgent needs or safety concerns are present. This approach ensures that employees receive timely, suitable support rather than being left without action, and it moves beyond simply recording data or closing the case.