In the Basic EAP workflow, which statement best describes the primary role of the EA professional?

In the Basic EAP workflow, which statement best describes the primary role of the EA professional?

• A. Provides Long-Term Psychotherapy
• B. Diagnoses Medical Conditions
• C. EA Professional Helps Refer to Programs Matching Presenting Concerns
• D. Manages Payroll and Benefits

Answer: (C)

The main idea here is that the EA professional’s job in the Basic EAP workflow is to connect the employee with the right kind of help. After meeting with the employee, the professional assesses presenting concerns, safety, and urgency, then refers them to programs or services that best fit those needs. This referral step is the core action because it efficiently links employees to appropriate resources—brief counseling, specialized treatment, financial or legal assistance, or other support services—without the EA taking on long-term therapy or medical diagnoses. This approach fits EAP goals: address issues that affect work performance, provide brief, targeted intervention, and guide employees to specialized help when needed. Long-term psychotherapy isn’t the primary function of basic EAP work, diagnosing medical conditions is outside the EA’s scope, and handling payroll or benefits is an HR/admin responsibility. The emphasis on referral to matching programs ensures employees get the right resource for their presenting concerns.

The main idea here is that the EA professional’s job in the Basic EAP workflow is to connect the employee with the right kind of help. After meeting with the employee, the professional assesses presenting concerns, safety, and urgency, then refers them to programs or services that best fit those needs. This referral step is the core action because it efficiently links employees to appropriate resources—brief counseling, specialized treatment, financial or legal assistance, or other support services—without the EA taking on long-term therapy or medical diagnoses.

This approach fits EAP goals: address issues that affect work performance, provide brief, targeted intervention, and guide employees to specialized help when needed. Long-term psychotherapy isn’t the primary function of basic EAP work, diagnosing medical conditions is outside the EA’s scope, and handling payroll or benefits is an HR/admin responsibility. The emphasis on referral to matching programs ensures employees get the right resource for their presenting concerns.