Which statement best describes basic EAP workflow case/care management?

Which statement best describes basic EAP workflow case/care management?

• A. In cases with intensive assistance, the EAP may provide intensive care management, verify engagement, monitor progress, and coordinate return to work meetings.
• B. The EAP handles only scheduling.
• C. The EAP avoids contacting supervisors.
• D. The EAP focuses solely on billing.

Answer: (A)

Basic EAP workflow for case and care management is about actively guiding a case through assessment, intervention, and ongoing coordination to support the employee’s wellbeing and return to work. The described approach fits best because it covers intensive care management when needed, checking that the employee stays engaged in the plan, monitoring progress, and coordinating meetings to facilitate a safe and timely return to work. This collaborative process often involves communication with supervisors or HR to arrange accommodations or work modifications, all while respecting confidentiality. The other options are too narrow or conflict with the workplace collaboration typical of EAP care management, such as focusing only on scheduling, avoiding supervisor contact, or concentrating solely on billing.

Basic EAP workflow for case and care management is about actively guiding a case through assessment, intervention, and ongoing coordination to support the employee’s wellbeing and return to work. The described approach fits best because it covers intensive care management when needed, checking that the employee stays engaged in the plan, monitoring progress, and coordinating meetings to facilitate a safe and timely return to work. This collaborative process often involves communication with supervisors or HR to arrange accommodations or work modifications, all while respecting confidentiality. The other options are too narrow or conflict with the workplace collaboration typical of EAP care management, such as focusing only on scheduling, avoiding supervisor contact, or concentrating solely on billing.